Appointments

Appointments System

The Practice offers routine appointments up to 6 weeks in advance, where possible.

If you require a consultation with a specific doctor, we will do our best to accomodate your request but you may have to wait longer for an appointment. 

Urgent Care

We provide a telephone triage service for all urgent care. If you feel you need to be seen urgently and cannot wait for a routine appointment, please book a same day telephone triage slot with the on call doctor.

If you can, please give an indication of the problem so that the doctor can prioritise the call and have your phone available to receive the call.

The doctor will assess your problem with you on the phone and offer advice or if necessary will ask you to attend the surgery for further assessment.

Our staff may also book you into a same day slot with a doctor or with another health care professional.

Minor Ailments Clinic

Our nurse practitioner Louise Dennis has undertaken specialist training to see and treat patients with minor ailments.

She is a nurse prescriber. 

Commuter Clinic

We offer a commuter service twice a week as follows:

  • Tuesday Evenings   18:30pm - 20:00pm at the main surgery.
  • Friday Mornings      07:00am - 08:00pm at the branch surgery.

Please note the times and days of these clinics may change according to patient demand. The commuters clinic have been designed specifically for those patients who are at work and therefore are unable to attend during normal surgery hours. Please bear this in mind when booking your appointment. These clinics are for pre-booked appointments only and the surgery is not open for urgent care during these times.

GP Training

Manor Practice is accredited as a training practice. Each year qualified doctors known as registrars join the practice to undertake their vocational training to become general practitioners. The practice also takes foundation year doctors who join the practice for four months for their GP rotation.

Qualified Trainer: Dr Robert Calverley – GP Registrars

GP Registrars are qualified doctors doing their GP vocational training (3 year training Programme with Health Education England).

Qualified Trainer: Dr Eleanor Barnard - Foundation Year Doctors (F2)

F2s are qualified doctors in their second year post qualification (with Health Education England).

Undergraduate Medical Students Undergraduate medical students from Kings and St Thomas’, St Georges and Imperial Colleges join the practice for short periods and sit in and/or consult with patients under supervision of the doctor. You will be informed if the doctor has a student with him. Please advise our reception staff prior to seeing the doctor if you do not wish to have a student present during your consultation. The practice also teaches Physician Associate Students from St Georges College and Student Nurses under the nurse mentorship scheme.    

 

If you do not wish to have the student/trainees present during the consultation please inform the reception staff prior to seeing the doctor.

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen.  We cannot fit you in in front of a patient who has arrived on time and already waiting to be seen. Hence, we have a policy on late arrivals. ‘If you are more than 10 minutes late for your appointment we may not be able to see you'. Late arrivals are at the discretion of the clinician seeing and managing the list of patients. If you are not seen you will not be able to rearrange your appointment until the next working day.

 

Interpreter

If you require an interpreter please contact the surgery in advance of your appointment.  If you need to be seen in an emergency we can arrange telephone access to an interpreter. In the interest of both patient and doctor, we do not encourage family members to act as interpreters except in extreme circumstances where no interpreter is available or arranged. 

Chaperone

If you feel you would like a chaperone present at your consultation please inform your doctor or nurse who will be more than happy to arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

We will also contact you for heath campaigns such as flu and for other health related matters such as follow appointments or telephone appointments.

We will not disclose confidential information by text message.  When you register with us you will be asked for your preferred method of contact which in most cases would be your mobile telephone.   If you do not want us to communicate with you by text please let our staff know.

If you are already registered with the practice and have given your mobile number to us we will communicate with you by mobile text message unless you tell us otherwise.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Hours - The Hub

Monday – Friday

Local GP and nurse appointments are available between 18:30pm-20:00pm Monday - Friday at two sites within Sutton. Contact our reception staff to book these appointments.

Weekends

Local GP and nurse appointments are available between 08:00am – 20:00pm every weekend at two sites within Sutton. To make an appointment please call 07578813838. This number is only operational Saturdays and Sundays between 08:00 – 20:00 or contact our reception staff (Monday - Friday 08:00 - 18:30) to book directly through us. Further information is available from our reception team.

Hub Locations:

  • Wrythe Green Surgery, Wrythre Lane, Carshalton, Surrey, SM5 2RE
  • Robin hood Lane Surgery, Robin Hood Lane Sutton, Surrey SM1 2RJ

 

Opening Times

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